I’ve listed below the airlines with the best record for handling luggage last year. It should also be noted that it seems the airlines have gotten better at not losing our luggage. Although the actual “handling” of the luggage I think can still be improved, I’ve my share of destroyed luggage in my travels. At any rate, between 2007 and 2008 the number of reported luggage mishaps fell by 27%. The rate has dropped to 4.88 events per 1,000.
The major airlines with the best rate of complaints per 1,000 include:
1) Airtran
2) Hawaiian
3) Northwest
4) JetBlue
5) Continental
6) Frontier
7) Southwest
8) U.S. Airways
9) Alaska
10) United
11) American
12) ExpressJet
13) Delta
14) Pinnacle
15) SkyWest
16) Mesa
17) Comair
18) Atlantic SouthEast
19) American Eagle
